Return Policy
A valid proof of purchase (such as a retail receipt, invoice, or delivery note) is required for any request regarding a return, replacement, or order cancellation.
For any issue concerning your order, please contact us first by telephone at +30 23210 26718 or by email at info@yfasmatadragon.gr, quoting your order number.
1. Fabrics Sold by the Metre
All fabrics available through our online store are sold by the metre and are cut according to the quantity and dimensions selected by the customer when placing the order.
For this reason, fabrics that have been cut to the customer’s requested measurements are considered goods made according to the consumer’s individual specifications and are therefore exempt from the statutory right of withdrawal.
Once the fabric cutting process has begun, the order can no longer be cancelled, and the product cannot be returned due to a change of mind, incorrect selection of quantity, colour, design, or any other characteristic chosen by the customer at the time of purchase.
We strongly recommend that customers carefully review the selected fabric, quantity, colour, dimensions, and all order details before completing their purchase.
2. Order Cancellations
Orders may be cancelled only if the fabric cutting process has not yet begun.
If you wish to cancel your order, please contact us as soon as possible:
- by telephone at +30 23210 26718, or
- by email at info@yfasmatadragon.gr.
Please include your order number and the details used to place the order.
If the cutting process has not yet started, we will proceed with the cancellation of your order and, where applicable, issue a full refund of any payment already received.
Before the cutting process begins, we may contact you by telephone or email to confirm the details of your order. Once we have informed you that your order has entered the fabric cutting stage or that cutting has already commenced, the order can no longer be cancelled.
3. Defective or Incorrect Products
The exclusion from the right of withdrawal does not affect the customer’s statutory rights in the event of a defective product or if an incorrect product has been supplied.
If you receive a defective product or an item different from the one you ordered, please contact us immediately by telephone at +30 23210 26718 or by email at info@yfasmatadragon.gr, providing your order number and a description of the issue.
Depending on the circumstances, we may ask you to provide photographs of the product or additional information in order to evaluate your request.
If it is confirmed that the product is defective or that an incorrect item was supplied due to our error, we will proceed with a replacement, correction, or refund, as appropriate and in accordance with applicable consumer protection laws.
4. Return Procedure
No product should be returned without prior communication with our store.
If a return has been approved, the product must be accompanied by the relevant proof of purchase and sent to the following address:
KASAPIDIS VASILEIOS
Tsalopoulou 11 Street
Serres 62122
Greece
For instructions regarding the return procedure, please contact us in advance by telephone at +30 23210 26718 or by email at info@yfasmatadragon.gr.
5. General Information
yfasmatadragon.gr reserves the right to amend this Return Policy at any time by publishing the updated terms on this website.
This Return Policy applies to all products sold through our online store and, in particular, to fabrics cut to the customer’s requested measurements.
If you require any further information or clarification, please contact our Customer Service Department by telephone at +30 23210 26718 or by email at info@yfasmatadragon.gr.
